FAQs

When can I expect to receive my colour swatches?

Standard orders (under 30 swatches) are usually dispatched in 1-5 business days, you should expect your order to arrive within 7 business days. Express orders are dispatched in 1-2 business days, you should expect your order to arrive within 4-5 business days.

For orders with 30-100 swatches dispatch will be in 2 weeks. For orders over 100 swatches, we will be in touch with an estimated time of arrival of your swatches.

Can I order fan decks, atlases or other promotional goods?

NCS Fan Decks and NCS Atlases can be ordered through the Colour Swatch website here. Brochures, pamphlets and other information can be provided by your sales representative or local Taubmans Professional Trade Centre.

How many colour swatches can I order at once?

Each individual / business has a set number of swatches that can be ordered at any given time. If the order is too large (given we create some colours manually) we will get in touch to discuss other options or partial deliveries.

Can I order swatches of colours that are NOT Taubmans colours?

Yes, we strive to make our colours as accurate as possible, however we cannot guarantee a 100% match on colours that are not Taubmans, Bristol, White Knight or Coloursmith.

Can I order these to be picked up from my local Taubmans Store?

No, our colour swatch centres are located in specific stores in Australia and cannot be picked up from any trade store.

Can I order these to be express posted?

Yes, however an express post fee will incur on your colour swatch order.

Can I place large stock orders on the website?

No, orders larger than your allocated amount must be requested through your sales representative or customer service.

Can I order textured colour swatches?

We don’t currently offer colour swatches in our texture coatings.

Can I order swatches in different sheen / gloss levels?

No, at this time we are only developing swatches in low sheen.